Terms & Conditions

By processing your payment for services, you, the Client, attest that you have read, understand, and agree to our Terms & Conditions and No Refund Policy, in full, and that your payment constitutes acceptance of these same policies as outlined below.

I – It is understood and agreed that:

1. Language Clarity Translations is a translation company only. We do not provide credential evaluation services.
2. Language Clarity Translations is not obligated to provide a quote, and can refuse to provide services at its discretion and for whatever reason(s).
3. Each translation quote is only for those documents submitted with the initial quote request by the Client.
4. Requests for additional document translations or extra official copies will incur additional costs.
5. Services will not begin until payment in full and all requested documentation is received.
6. Services are provided as per the quote provided and paid for, and not per requests on the application.
7. We reserve the right to refuse to provide service if we receive incomplete forms, partial payment, or document submission inconsistent with our guidelines.
8. We do not accept url links or zip files for document submission. All documents must come attached to the quote request form or as an attachment to an email and only in PDF or JPG format.
9. Work begins the business day after when the Client’s payment has been received prior to 1:00pm PST.
10. The Client acknowledges and accepts that delivery of the translation for official and non-official copies is only via protected PDF and via email. Paper mailing is not available. Any exception is solely at the discretion of LCT and the client will bear all processing and mailing costs.
11. Language Clarity Translations makes no guarantee that the translation we provide will be accepted by any/all institutions/firms which the Client may submit to.
12. The Client assumes absolute responsibility to check with the receiving institution/firm to affirm that they will accept our translation, and the manner in which it is to be delivered (PDF and via email only) and determine this in advance of payment for services.
13. The Client assumes absolute responsibility in advance of payment for services to check with the receiving institution/firm if there are additional requirements set by the receiving institution/firm for acceptance of our translation. The Client is responsible to inform Language Clarity Translations prior to payment for services so that Language Clarity Translations can determine if we are able to accommodate the request.
14. Language Clarity Translations is not obligated to comply with any additional requirements/requests that external institutions/firms may request or impose upon the client in order to accept our translation.
15. Language Clarity Translations is not responsible for defining which documents, and/or if original documents of those provided for translation, will be requested by other institutions.
16. The Client is responsible to verify with the institution/firm requesting the translation to determine what documents they require translation for, and if they require originals.
17. Language Clarity Translations accepts digital copies for the purposes of providing translations. However, when necessary, we may request/require original copies and the client agrees that they will be able to provide those as requested.
18. Do not mail any documents (copies or originals) to our offices unless instructed to do so in writing.
19. Language Clarity Translations is NOT responsible for loss/damage of any documents while in transit to/from our offices.
20. Without exception, documents received by Language Clarity Translations without prior authorization for submission will be destroyed.
21. Delivery of translations is guaranteed no later than 6pm PST on the day detailed in your processing confirmation email from Language Clarity Translations.
22. Email inquiries are typically responded to as noted on the about page, or within 1 business day.
23. Terms and Conditions are subject to change at any time and without prior notice.

II – Rates and Payments

1. The rate and service term for each translation is quoted individually and communicated via email.
2. A quote is valid for three (3) calendar days from the date of issue.
3. Each quote includes for delivery:
  1. One (1) official, secure digital copy sent via email to an institution/firm defined by the Client, and
  2. One (1) non-official, secure digital copy sent via email to the Client.
4. Reissuing a quote:
  1. Pricing on the quote will remain the same for the first request to reissue a quote.
  2. Upon the second request to reissue a quote, and thereafter, the quote will be subject to a 5% compound surcharge.
5. To maintain the integrity of the document chain:
  1. Official copies and Extra Official copies provided only to educational or professional institutions as indicated by the client, and watermarked and/or affixed with an official seal.
  2. Each Official translation is prepared specifically for the institution requested by the client, and will only be validated when requested via a verifiable email from that same institution.
  3. The client is provided a watermarked non-official copy for their records only. Non-Official copies are not to be provided to any educational or professional institutions.
  4. If a client attempts to provide an non-official copy to an institution for whom it was not prepared, the validation of that translation will be denied.
  5. If a client attempts to secure the official translation for themselves by misrepresenting the institution’s email and replacing it with one that the client will have access to, the translation is null and void and the client forfeits all fees paid to Language Clarity Translations. Further, Language Clarity Translations is not liable for any claims made by the client due to the client’s own willful misrepresentation and lack of character.
  6. We do not alter nor remove our watermarks for any reason.
6. If you make a payment for services anytime after having received a quote, you are factually agreeing to the quote as presented and these Terms & Conditions without exception.
7. Payment of the invoice constitutes your (the client’s) acceptance of the quote as is, and is valid only for the word count for those documents originally submitted to the client via the quote.
8. No documents may be added to the client’s translation after payment of the invoice. If translation of additional documents are required, then the client must complete a new Quote Request Application for the additional documents.
9. Payment is to be processed by you, the client, via our online secure payments interface. A payment link will be provided in the quotation.
10. No services will be due to the client for payments received by Language Clarity Translations via unauthorized payment modes.
11. Processing of payments via any mode other than the link provided are considered an unauthorized payment mode and no refund will be processed by Language Clarity Translations. The client forfeits all monies paid via unauthorized payment modes.
12. Partial payments are not accepted, nor will they be refunded. The client has one (1) business day from the date of partial payment to complete funding, or the amount which was paid is forfeit and the file will be closed as incomplete.
13. Client understands that they are not obligated to use Language Clarity Translations and submits payment to Language Clarity Translations of their own free will and with the purpose of paying Language Clarity Translations for services as contracted for in the quotation received by the client.
14. Incomplete files will not be reactivated. Do not submit payments or documents after the file is closed as incomplete, as service will not be executed nor any refunds issued.
15. If the Client should still want a translation on an incomplete file, then the Client must resubmit a new quote request form and all documentation required. The request will be processed as a new file, with a new reference number.
16. Should the Client request that Language Clarity Translations alter the translation to reflect a more beneficial position to the Client, effectively requesting a fraudulent translation, the translation will be declared null and void, the file marked as fraudulent, and the institutions/firms which were to receive the translations will be notified of this action.

III – No Refund Policy

1. No refunds. This policy is in effect, without exception, for any client at any time once payment has been received.

IV – Extra Official Copies

1. If the Client would like to order extra Official copies, the request must be submitted in writing, either by the official link or by email, detailing the reference number, the number of copies being requested, and the name, institution, address, contact number, and email of each recipient(s).
  1. Delivery by email will be executed no later than 5 business days later by 6pm PST, calculated from the first business date after all required information and payment are received prior to 1:00pm PST.
  2. Each extra official, secure digital copy emailed directly costs $50 per email.
  3. The Client has the option to request RUSH service at an additional cost of $100, where delivery by email will be executed no later than then next business day by 6pm PST, calculated from the first business date after all required information and payment are received prior to 1:00pm PST.
  4. Payment is to be made by invoice.
  5. The invoice will be issued with in 1 business day after all required information for the recipient(s) is received.
2. Copies of official translations are provided in whole.
3. We do not provide additional copies of unofficial translations.
4. We do not alter nor remove our watermarks for any reason.

V – Corrections & Edits

1. Client may request corrections/edits for grammatical/syntax/date errors.
2. Requests for corrections/edits must be detailed, noting what is incorrect and how the client believes it should be corrected, and requested in writing to Language Clarity Translations, via email, within two (2) business days of the delivery date to the client. Requests are to be emailed to info@languageclarity.org and must include the reference number.
3. The final decision regarding corrections/edits lies with the translator/linguist. There is no guarantee that any correction/edit will be made as requested by the client.
4. Requests for corrections/edits are honored free of charge if received within two (2) business days from the date of delivery to the client. Any requests for corrections/edits received three (3) business days or after from delivery to client will result in a minimum $100.00 processing fee. The client will receive an invoice and work will begin the next business day after when the Client’s payment has been received prior to 1:00pm PST
5. Requests for corrections/edits are normally processed within 5 business days; if your correction/edit will take longer you will be notified prior to invoicing.
6. Requests for corrections/edits do not change the original terms of the agreement. The client is in no way allowed to substitute/change the institution who was originally designated to received the official translation and that is also to receive the corrected/revised official translation.

VI – Misrepresentation, Fraud, Chargebacks

1. If a client attempts to secure the official translation for themselves by providing an email via which the official translation will be made available to the client, the translation is null and void, a correction is not owed, no future requests for extra official copies will be processed, and the client forfeits all fees paid to Language Clarity Translations.
2. If at any time a client attempts to process a chargeback claim for any monies paid to Language Clarity Translations, for any reason, then without exception:
  1. the client is in violation of our no refund policy,
  2. no future requests for any services will be processed,
  3. the client forfeits any and all fees paid to Language Clarity Translations,
  4. the parties designated to received the official translation will be informed that the translation is null and void due to attempted financial fraud.
3. Chargeback Recourse – Once Language Clarity Translations receives notice that a chargeback attempt has been made by the client, then:
  1. The client will receive a demand via email to withdraw and remedy that chargeback attempt.
  2. The client will be given one (1) business day from the date of the email to confirm that they have withdrawn the chargeback and remedied the situation. A reply via email is required.
  3. If the client refuses to comply with the demand, then the client agrees to participate in legal proceedings initiated by Language Clarity Translations or it’s representatives.
  4. The client agrees that any and all legal matters will be filed and resolved only in Williamson County, Texas.
  5. The client agrees that the client will be responsible for, and pay within five (5) business days of judgement, all monies originally due Language Clarity Translations, plus all monies required to file and resolve any legal matters, including but not limited to attorney’s fees, legal filing fees, credit card processing fees, compensatory damages, punitive damages, etc.
4. Duplicate Payments
  1. If a client duplicates a payment, then they are entitled to a full refund of the duplicate payment, less any fees incurred for the refund.
  2. The client must request the refund in writing within 30days of the duplicate payment being processed.
  3. Should the client choose to file a chargeback instead of requesting a refund, the client will be responsible for covering any chargeback and administrative fees incurred by Language Clarity Translations for an amount no less than $50.00. These monies are due and payable on demand and prior to the release of any translations being processed.
  4. No further services will be executed for the client until all outstanding amounts are satisfied.
5. Language Clarity Translations is not liable for any claims made, or losses experienced by the client due to the client’s direct action, willful misrepresentation, or lack of character. Any remediation for the client’s benefit is at the sole discretion of Language Clarity Translations.

VII – Requests for Additional Documentation

1. Should a clearer copy, or an original, of the document being translated be required/requested, then the service term is halted until the required documentation is received.
2. The Client has three (3) business days to provide requested documentation.
3. Should the Client be unable/unwilling to provide the requested documentation within the three (3) business day deadline, the fee paid is forfeit and the file is closed as incomplete.
4. Language Clarity Translations is NOT responsible for loss/damage of any documents while in transit to/from our offices, nor for any document(s) sent to Language Clarity Translations by the client and/or their representatives which was not specifically requested by Language Clarity Translations to be submitted to us.
5. Original documents received by Language Clarity Translations become the property of Language Clarity Translations and will not be returned to the client/sender, nor forwarded to any third party.
6. If the client would like their original documents returned at their cost, they must communicate that in writing and may request an invoice to cover the costs of mailing fees (TBD) plus processing ($200). The total amount for that invoice will be calculated after the documents are received. Return mailing of original documents will occur after delivery of the official translation and no more than 5 business days after payment of the invoice, calculated from the first business date after the invoice is paid prior to 1pm, PST.

VIII – File Validity

1. Your file will remain active and valid for two (2) years from the date of delivery of your translation.
2. During this time you may order extra official copies at the rate listed on the Extra Official Request form.
3. If your file has expired, and if it has not yet been purged; or if it is active and note yet expired:
  1. You may request an additional two years of activation for a fee of $100. You may do this every two years for as long as you wish.
  2. You also have the option to choose Permanent Active Status at a cost of $200 and your file will never expire.
4. To request an Activation Extension, simply email Info@LanguageClarity.org with your request and reference number. You will receive an invoice for your request and the extension will take effect once the invoice is paid.

IX – Delivery Exceptions

1. Exceptions to electronic delivery are solely at the discretion of LCT. If an exception is granted:
  1. Costs for delivery exceptions are in addition to the cost of the translation.
  2. Client will bear all processing ($200) plus mailing costs. Mailing costs will be determined on a case by case basis. Delivery is defined as the package being posted via USPS Priority Mail no later than the 7th business day after the invoice is paid prior to 1pm PST on a valid business day.
  3. Rush service is available at a cost of $200 in addition to processing ($200) plus mailing costs. Mailing costs will be determined on a case by case basis. Delivery is defined as the package being posted via USPS Overnight Mail no later than the 4th business day after the invoice is paid prior to 1pm PST on a valid business day.
  4. To request a delivery exception, you will need to complete the Quote Application, follow up with an email stating that you are requesting a Delivery Exception, and provide the delivery information as follows:
    - Name of Institution
    - Name and title of recipient
    - Address
    - Telephone number
    - Website

X – Miscellaneous

1. Language Clarity Translations is a Corporate Member of The American Translators Association (270361).
2. All translators/agencies working through Language Clarity Translations are independent businesses who set their own terms and conditions, hours of service, and location of business, if any.
3. Language Clarity Translations does not require that translators/agencies keep specific hours, nor a place of business.
4. Any information regarding translators/agencies working via Language Clarity Translations is considered proprietary information and will not be released to anyone outside of Language Clarity Translations.
5. Language Clarity Translations is not obligated to comply with demands made by any external institution at any time.

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