Terms & Conditions

By processing your payment for services, you, the Client, attest that you have read, understand, and agree to our Terms & Conditions and No Refund Policy, in full, and that your payment constitutes acceptance of these same policies as outlined below.  

I – It is understood and agreed that:

1. 1. Terms and Conditions are subject to change at any time and without prior notice.
   2. Language Clarity Translations is a translation company only.  We do not provide credential evaluation services.
   3. Language Clarity Translations is not obligated to provide a quote, and can refuse to provide services at its discretion, for whatever reason(s), and without explanation or notice.
   4. If Language Clarity choses to provide a quote, one will be issued via email only within 1-2 business days after receipt of the quote application.
   5. The Client is free to seek quotes from other translation firms.
   6. Language Clarity bears no responsibility for any and all loses which the Client may incur by choosing to wait for a response from Language Clarity.
   7. Each translation quote is only for the word count based on the documents returned with the initial quote to the Client.
   8. Requests for additional document translations or extra official copies will incur additional costs and require new applications.
   9. Services will not begin until payment in full and all requested documentation are received.
   10. Services are provided as per the quote provided and authorized via payment of the corresponding invoice, and not per requests on the application.
   11. We reserve the right to refuse to provide a response or service if we receive applications, forms, partial payment, or document submission inconsistent with our guidelines.
   12. We do not accept url links or zip files for document submission.  All documents must come attached to the quote request form or as an attachment to an email and only in PDF or JPG format.
   13. Work begins the business day after the invoice payment has been received prior to 1:00pm PT.
   14. The Client acknowledges and accepts that delivery of the translation for official and non-official copies is only via protected PDF and via email.  Paper mailing is not available.  Any exception is solely at the discretion of LCT and the Client will bear all processing and mailing costs as detailed in Section X of our Terms and Conditions.
   15. The Client acknowledges and accepts that they must access their unofficial copy of the translation via the pdf which will be emailed to them and that it is their responsibility to advise the receiving institution of the official evaluation that the receiving institution must access the PDF to view the official transaltion. 
   16. Language Clarity Translations makes no guarantee that the translation we provide will be accepted by any/all institutions/firms which the Client may submit to.
   17. The Client assumes absolute responsibility to check with the receiving institution/firm to affirm that they will accept our translation, and the manner in which it is to be delivered (protected PDF and via email only) and determine this in advance of payment for services.
   18. The Client acknowledges and agrees that LCT is not responsible for email filtering, spam filtering, automatic deletion, or any other email security settings implemented by the recipient’s email provider or organization that may prevent delivery of, or access to, emails or PDF attachments.
   19. The Client acknowledges and agrees that the Client is solely responsible to confirm with the recipient that they have received the email and opened the attached PDF to access the official translation.
   20. The Client acknowledges and agrees that LCT is not responsible if the recipient is unable to locate the official delivery email, as it may have been deleted or removed from the recipient’s inbox, spam, or trash folders by authorized personnel or through their organization’s email management policies.
   21. The Client assumes absolute responsibility in advance of payment for services to check with the receiving institution/firm if there are additional requirements set by the receiving institution/firm for acceptance of our translation. The Client is responsible to inform Language Clarity Translations prior to payment for services so that Language Clarity Translations can determine if we are able to accommodate the request.
   22. Language Clarity Translations is not obligated to comply with any additional requirements/requests that external institutions/firms may request or impose upon the client in order to accept our translation.
   23. Language Clarity Translations is not responsible for defining which documents, and/or if original documents of those provided for translation, will be requested by other institutions.
   24. Language Clarity Translations is not obligated to forward any documents other than the official translation to any third parties.  The Client accepts full responsibility to deliver any required documentation to the entity requesting those. 
   25. The Client is responsible to verify with the institution/firm requesting the translation to determine what documents they require translation for, and if they require originals.
   26. Language Clarity Translations accepts digital copies for the purposes of providing translations.  However, when necessary, we may request/require original copies and the client agrees that they will be able to provide those as requested.
   27. Do not mail any documents (copies or originals) to our offices unless instructed to do so in writing.
   28. Language Clarity Translations is NOT responsible for loss/damage of any documents while in transit to/from our offices.
   29. Without exception, documents received by Language Clarity Translations without prior authorization for submission will be destroyed.  Should Language Clarity Translations still be in possession of documents mailed to us without authorization and the Client requests they be mailed back to them, the Client will be responsible for all mailing costs and a processing fee of $300. 
   30. Delivery of translations is guaranteed no later than 6pm PT on the day detailed in your processing confirmation email from Language Clarity Translations.
   31. Language Clarity Translations is not obligated to comply with demands made by any external institution at any time.
   32. Language Clarity Translations is not responsible for a Client’s willful refusal to access their unofficial copy of the translation.
   33. Language Clarity Translations is not responsible for a recipient institution’s willful refusal to access the official translation.
   34. Language Clarity Translations is not responsible or liable for delays, fees, costs, or damages incurred by the client due to the receiving institution’s willful refusal in not accessing the official translation.
   35. Language Clarity Translations obligation to the contract is complete once the official translation has been delivered.

II – Rates and Payments

1. 1. The rate and service terms for each translation are quoted individually and communicated via email.
   2. A quote is valid for a minimum of three (3) calendar days from the date of issue, or until the expiration date of the invoice. The Client is responsible for accessing the invoice and informing themselves of the date.
   3. Each quote includes for delivery:
      1. One (1) official, secure digital copy sent via email to an institution/firm defined by the Client, and
      2. One (1) non-official, secure digital copy sent via email to the Client.
   4. Reissuing a quote:
      1. Pricing on the quote will remain the same for the first request to reissue a quote.
      2. Upon the second request to reissue a quote, and thereafter, the quote will be subject to a 5% compound surcharge.
   5. If you make a payment for services anytime after having received a quote, you are factually agreeing to the quote as presented and these Terms & Conditions in whole and without exception.
   6. Payment of the invoice constitutes your (the client’s) acceptance of the quote as is, and is valid only for the word count for those documents originally submitted to the client via the quote.  
   7. No documents may be added to the client’s translation after payment of the invoice.  If translation of additional documents are required, then the client must complete a new Quote Request Application for the additional documents.
   8. Payment is to be processed by you, the client, via our online secure payments interface.  A payment link will be provided in the quotation.
   9. No services will be due to the client for payments received by Language Clarity Translations via unauthorized payment modes.
   10. Processing of payments via any mode other than the link provided are considered an unauthorized payment mode and no refund will be processed by Language Clarity Translations.  The client forfeits all monies paid via unauthorized payment modes.
   11. Partial payments are not accepted, nor will they be refunded.  The client has one (1) business day from the date of partial payment to complete funding, or the amount which was paid is forfeit and the file will be closed as incomplete.
   12. Payments which are denied by your banking or credit institution on translations already completed are due and payable immediately upon notification and will be assessed a minimum processing fee of $100.00, or the full cost of recovery fees, whichever is greater.
       1. Upon denial of payment, the translation becomes null and void.
       2. The recipient institution for the official translation will be notified to cancel and delete the translation.
       3. Payment must be made and processed in full and a new translation will be delivered via email no later than 6pm PT on the day after ten (10) business days have passed, after the date the new payment is received prior to 1pm PT to allow time for processing and funding.
       4. Any other chargeback attempts after this will incur additional fees to be paid by the client.
       5. Client is allowed two (2) business days to make payment.
       6. Failing to make payment will result in further action taken by Language Clarity Translations to recuperate all original costs, plus any additional costs incurred in attempting to collect the debt.
       7. Client agrees that they are liable for the full costs of the original invoice plus any all costs incurred by Language Clarity Translations thereafter in the course of attempting to collect the debt incurred by the client on an already completed translation.
   13. Client understands that they are not obligated to use Language Clarity Translations and submits payment to Language Clarity Translations of their own free will and with the purpose of paying Language Clarity Translations for services as contracted for in the quotation received by the client.
   14. Incomplete files will not be reactivated.  Do not submit payments or documents after the file is closed as incomplete, as service will not be executed nor any refunds issued.
   15. If the Client should still want a translation on an incomplete file, then the Client must resubmit a new quote request form and all documentation required.  The request will be processed as a new file, with a new reference number.
   16. Should the Client request that Language Clarity Translations alter the translation to reflect a more beneficial position to the Client, effectively requesting a fraudulent translation, the translation will be declared null and void, the file marked as fraudulent, and the institutions/firms which were to receive the translations will be notified of this action.

III – No Refund Policy

1. 1. No refunds.  This policy is in effect, without exception, for any client at any time once payment has been received.

IV – Official Copies; Eligibility and LCT Discretion

1. 1. Official copies, additional official copies, institutional certifications, and other documents designated by Language Clarity Translations (“LCT”) as official (“Official Documents”) are issued solely for legitimate educational, professional, governmental, licensing, immigration, credentialing, or other authorized institutional purposes and only to verified recipients or institutions accepted by LCT.

LCT reserves the absolute right, subject to applicable law, to require verification of the identity, affiliation, authority, contact information, institutional status, intended recipient, intended use, and other relevant information concerning any person or entity requesting, receiving, possessing, submitting, or seeking to validate an Official Document.

LCT may refuse to issue, release, replace, reissue, authenticate, certify, or validate an Official Document whenever LCT reasonably determines that:

• • • • the requesting party or institution cannot be adequately verified;

      • the stated purpose or intended use cannot be adequately established;

      • the request presents a fraud, impersonation, document-tampering, chargeback, unauthorized-submission, or other security concern;

      • the request is inconsistent with LCT’s authentication or document-security procedures;

      • the document may be used to misrepresent the identity, authority, affiliation, certification, or approval of any person or institution; or

      • issuance, release, authentication, or validation could reasonably expose LCT, an institution, or another person to fraud, deception, unauthorized use, or other material risk.

1. 1. 1. LCT’s verification and authentication procedures are material conditions of LCT’s willingness to issue Official Documents.
         
         
      2. LCT may use watermarks, seals, reference numbers, validation numbers, QR codes, digital markings, security features, institutional restrictions, electronic authentication mechanisms, or other safeguards in connection with Official Documents. These features are substantive components of the document and are not decorative or optional.

2. Designated Institution; Institution-Specific Authorization

Each Official Translation and Official Document is prepared and issued for the specific educational, professional, governmental, licensing, credentialing, or other institution identified by the client and accepted by LCT (“Designated Institution”).

An Official Document is institution-specific unless LCT expressly states otherwise in writing.

The client shall not:

• • • • represent that an Official Document was prepared, certified, authenticated, issued, or validated for an institution other than the Designated Institution;

      • submit or cause an Official Document prepared for one institution to be submitted to another institution;

      • redirect, transfer, assign, resubmit, or repurpose an Official Document for another institutional recipient;

      • represent that LCT authorized an institutional submission that LCT did not authorize; or

      • use an Official Document in a manner inconsistent with the purpose for which it was issued.

Any change in the Designated Institution, intended recipient, or material purpose of an Official Document requires LCT’s prior written authorization.

The client’s payment for an Official Translation does not create an unrestricted license to reproduce, redirect, alter, manipulate, distribute, or commercially exploit the Official Translation or its certification.

3. Institutional Verification and Authentication

LCT will authenticate or validate an Official Translation only through verification procedures established or approved by LCT.

Unless LCT expressly approves another method, an institutional validation request must originate directly from the Designated Institution through a verifiable institutional email address, institutional domain, authenticated portal, or other verification channel designated by LCT.

LCT may require the requesting institution to provide:

• • • • the LCT reference number;

      • the applicable validation number;

      • the name of the individual requesting verification;

      • the individual’s institutional position or affiliation;

      • the institutional email address;

      • the identity of the applicant or document holder;

      • the date or approximate date of issuance;

      • the document or transaction information necessary to identify the applicable translation; and

      • any other information reasonably necessary to determine whether the request is legitimate.

LCT may refuse to validate any document where the requesting party, institution, email address, reference number, validation number, document, or surrounding circumstances cannot be satisfactorily authenticated.

LCT is not required to disclose confidential client information, source documents, internal records, security procedures, translator information, or other proprietary information merely because an individual requests validation.

4. Non-Official Client Copies

Unless otherwise agreed in writing, a client may receive a watermarked or otherwise marked copy of the translation for the client’s personal records (“Non-Official Copy”).

A Non-Official Copy is not an Official Document and shall not be represented as an official, certified, authenticated, institution-issued, institution-validated, or institution-approved translation.

The client shall not submit, upload, email, transmit, reproduce, or otherwise provide a Non-Official Copy to an educational, professional, governmental, licensing, credentialing, immigration, or other institution in a manner intended or reasonably likely to cause the recipient to believe that the Non-Official Copy is an Official Document.

Any attempt to remove or conceal the markings distinguishing a Non-Official Copy from an Official Document constitutes unauthorized modification of the document.

5. Prohibition Against Fraud, Impersonation, and Circumvention

The client shall not, directly or indirectly:

• • • • impersonate an educational, professional, governmental, licensing, credentialing, or other institution;

      • impersonate an institutional employee, administrator, admissions officer, registrar, evaluator, licensing official, or other representative;

      • create, control, provide, or substitute an email address for the purpose of falsely representing that a validation request originated from an institution;

      • use a personal email address while representing that the request originated from an institution;

      • create or use a false institutional website, domain, portal, account, letterhead, signature, or other credential for authentication purposes;

      • instruct another person to engage in any of the foregoing conduct;

      • submit or cause another person to submit an Official Document to an unauthorized institution;

      • circumvent, defeat, manipulate, or interfere with LCT’s verification procedures;

      • provide false, misleading, incomplete, or materially inaccurate information to LCT concerning the intended recipient or intended use of a translation;

      • conceal the actual intended recipient or intended use of an Official Document; or

      • use an LCT document or certification to create a false impression concerning LCT’s approval, certification, authentication, affiliation, or authorization.

The foregoing prohibitions apply whether the conduct occurs before, during, or after issuance of a translation or Official Document.

6. Unauthorized Institutional Submission

An Official Document is authorized only for the institutional recipient and purpose identified and accepted by LCT.

If LCT reasonably determines that an Official Document or Non-Official Copy has been submitted, attempted to be submitted, redirected, transferred, reproduced, or used for an unauthorized institution or unauthorized purpose, LCT may, to the fullest extent permitted by law:

• • • • refuse to authenticate or validate the document;

      • revoke or suspend validation privileges associated with the document;

      • place the document’s reference or validation number on an internal fraud or security hold;

      • require additional institutional verification;

      • require the institution to independently confirm the circumstances surrounding the submission;

      • decline to issue replacement or additional Official Documents;

      • suspend or terminate the client’s access to LCT’s official-translation services;

      • preserve relevant records concerning the suspected unauthorized use;

      • notify an affected institution where LCT reasonably believes notification is necessary to protect document integrity or prevent fraud; and

      • pursue any other legal or equitable remedy available to LCT.

LCT’s exercise of these rights shall not constitute a waiver of any other contractual or legal remedy.

7. Document Integrity; Absolute Prohibition on Tampering

Every translation, certification, seal, watermark, reference number, validation number, QR code, digital signature, security marking, authentication statement, page, attachment, and related document issued by LCT forms part of the applicable document record.

The client and every person receiving or possessing an LCT document shall preserve its integrity.

Without LCT’s prior written authorization, no person may:

• • • • edit or alter the translation;

      • add, delete, replace, rearrange, or modify pages;

      • alter names, dates, numbers, signatures, seals, certifications, or other information;

      • crop or manipulate a document to remove security features;

      • remove or obscure a watermark;

      • remove, replace, conceal, or alter a validation number or reference number;

      • remove or alter a seal, certification, QR code, digital marking, or authentication feature;

      • digitally manipulate the appearance of an Official Document;

      • combine portions of an LCT document with another document in a manner that creates a misleading impression;

      • reproduce an Official Document in a manner that makes the reproduction appear to be an original Official Document; or

      • otherwise modify or manipulate an LCT document in a manner that could affect its authenticity, completeness, provenance, or institutional interpretation.

Any unauthorized alteration, however minor, may cause the affected document to be treated as compromised.

8. Compromised Documents

If LCT reasonably determines that an Official Document has been altered, manipulated, reproduced improperly, stripped of security features, or otherwise compromised after issuance, LCT may refuse to authenticate, validate, replace, reissue, or otherwise recognize the affected document as an authentic Official Document.

LCT shall have no obligation to validate a document that LCT reasonably determines is no longer in substantially the same condition in which it was issued.

Where appropriate, LCT may require the institution or other authorized recipient to obtain a newly issued Official Document rather than relying upon a compromised document.

A new issuance may be subject to applicable fees and verification requirements.

9. No Right to Misuse Official Translation

Payment for translation services does not transfer ownership of LCT’s trademarks, branding, certifications, proprietary authentication systems, document-security systems, templates, validation systems, or other intellectual property.

Except for the limited purpose for which the applicable document was issued, no client or third party receives any right or license to:

• • • • reproduce LCT’s official certification;

      • reproduce LCT’s security features;

      • create derivative official documents;

      • manufacture purported LCT certifications;

      • reproduce LCT’s validation system;

      • represent itself as LCT or as an authorized LCT representative; or

      • use an LCT document to imply institutional approval or authentication that LCT has not actually provided.

Any purported authorization not expressly granted in writing by LCT is void.

10. Chargebacks, Payment Reversals, and Payment Disputes

The client agrees not to initiate, encourage, authorize, or facilitate a fraudulent or knowingly false chargeback, payment reversal, payment dispute, unauthorized-payment claim, or other attempt to reverse a legitimately authorized payment for services actually ordered, performed, delivered, or made available by LCT.

A payment dispute does not automatically cancel, rescind, or invalidate the client’s contractual obligations to LCT.

If a client initiates a chargeback or payment dispute, the client remains responsible for all amounts properly due under the applicable order unless and until the underlying obligation is otherwise resolved.

Where a payment reversal, chargeback, or payment dispute results in funds being withdrawn from LCT despite the client’s payment obligation remaining outstanding, LCT may pursue recovery of the unpaid balance and, to the extent permitted by law, reasonable costs and expenses directly attributable to the improper or unsuccessful payment reversal, including applicable processing costs, collection costs, court costs, and reasonable attorney’s fees.

Nothing in this provision prohibits a client from disputing an unauthorized transaction or exercising a non-waivable right available under applicable law. This provision applies specifically to fraudulent, false, bad-faith, or otherwise improper payment reversals.

11. Fraudulent Orders and Misrepresentation

LCT may suspend, cancel, reject, or place on hold any order where LCT reasonably suspects:

• • • • payment fraud;

      • identity fraud;

      • impersonation;

      • use of unauthorized payment credentials;

      • false institutional information;

      • fabricated recipient information;

      • fraudulent verification requests;

      • document manipulation;

      • unauthorized institutional submission;

      • attempted circumvention of LCT’s authentication procedures; or

      • any other material misrepresentation relating to the order or intended use of LCT’s services.

Where reasonably necessary to protect LCT or third parties from fraud, LCT may request additional identity, payment, institutional, or authorization information before completing or releasing an order.

Failure or refusal to provide reasonably requested verification may result in the order being placed on hold or declined.

12. Suspension and Termination for Security Violations

LCT may immediately suspend or terminate a client’s access to official-translation services if LCT reasonably determines that the client has engaged in, attempted, facilitated, or materially assisted:

• • • • fraud;

      • impersonation;

      • document tampering;

      • unauthorized institutional submission;

      • unauthorized reproduction;

      • misuse of an Official Document;

      • false institutional verification;

      • fraudulent payment activity;

      • improper chargeback activity;

      • circumvention of LCT’s authentication procedures; or

      • conduct creating a material risk to the integrity or security of LCT’s documents or services.

Termination or suspension shall not relieve the client of obligations accrued before termination and shall not prevent LCT from pursuing remedies for prior misconduct.

13. Investigation and Preservation of Evidence

Where LCT reasonably suspects fraud, tampering, impersonation, unauthorized institutional submission, or other material misuse of an LCT document, LCT may preserve relevant records and evidence, including transaction records, communications, verification requests, document versions, reference numbers, validation records, and other information reasonably necessary to investigate or establish the circumstances.

LCT may use such records for legitimate business, fraud-prevention, dispute-resolution, compliance, collection, or legal purposes, subject to applicable law and LCT’s privacy obligations.

14. Equitable Relief and Protection of Document Integrity

The parties acknowledge that unauthorized alteration, reproduction, impersonation, fraudulent institutional verification, misuse of Official Documents, and circumvention of LCT’s authentication procedures may cause harm that cannot always be adequately remedied through monetary damages alone.

Accordingly, to the fullest extent permitted by applicable law, LCT reserves the right to seek temporary, preliminary, and permanent injunctive relief, specific performance, declaratory relief, or other equitable remedies to prevent or restrain unauthorized use, reproduction, alteration, distribution, submission, authentication, or misuse of LCT documents, certifications, trademarks, authentication systems, or proprietary materials.

Nothing in this section limits LCT’s right to pursue monetary damages or any other remedy available under applicable law.

15. Recovery of Damages, Costs, and Attorney’s Fees

To the fullest extent permitted by applicable law, LCT reserves all rights to recover damages and other legally available relief resulting from a client’s breach of these Terms, including losses arising from fraud, intentional misrepresentation, unauthorized submissions, document tampering, misuse of Official Documents, improper payment reversals, and other unauthorized conduct.

Where recoverable under applicable law, LCT may also seek reasonable and necessary attorney’s fees, court costs, collection expenses, and other recoverable litigation or enforcement costs.

Nothing in these Terms creates an automatic entitlement to exemplary damages or any other remedy where the applicable legal requirements have not been satisfied. LCT expressly reserves all remedies that may become available based upon the facts and applicable law.

16. No Automatic Penalty; Preservation of Legal Remedies

Nothing in these Terms shall be interpreted as imposing a punitive fee, penalty, forfeiture, or predetermined damage amount merely because a violation has occurred.

Any amount sought by LCT shall be limited to amounts recoverable under applicable law, including amounts constituting unpaid contractual obligations, actual damages, legally recoverable consequential or incidental damages where applicable, reasonable enforcement costs, attorney’s fees where authorized, equitable relief, and any other remedy lawfully available based upon the circumstances.

This provision is intended to preserve LCT’s lawful remedies rather than impose an unenforceable contractual penalty.

17. Independent Institutional Verification

LCT’s validation of a document confirms only the authenticity and/or issuance information that LCT is authorized and able to verify.

LCT does not control an institution’s admissions, credentialing, licensing, employment, academic, professional, immigration, or other decision-making processes.

A client shall not represent that LCT’s authentication constitutes institutional acceptance, approval, admission, credential recognition, licensing approval, or any other decision by the Designated Institution unless the institution independently makes such determination.

18. No Waiver; Cumulative Remedies

LCT’s failure to enforce any provision of these Terms on any occasion shall not constitute a waiver of that provision or of LCT’s right to enforce the same or any other provision subsequently.

All remedies available to LCT under these Terms are cumulative and, except where applicable law provides otherwise, may be exercised separately or concurrently.

LCT’s exercise of one remedy shall not constitute an election of remedies or prevent LCT from pursuing any other remedy available under applicable law.

19. Severability and Maximum Lawful Enforcement

If any provision of this section is determined to be invalid, unlawful, unenforceable, or prohibited under applicable law, that provision shall be modified and enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

No provision shall be interpreted to require LCT or any client to waive a right or remedy that cannot lawfully be waived.

20. Reservation of Rights

LCT expressly reserves all rights, claims, causes of action, defenses, and remedies available under applicable federal, Texas, and other applicable law arising from or relating to:

• • • • fraud;

      • intentional or material misrepresentation;

      • impersonation;

      • unauthorized institutional submissions;

      • unauthorized reproduction or distribution;

      • document alteration or tampering;

      • misuse of Official Documents;

      • fraudulent payment activity;

      • improper chargebacks or payment reversals;

      • unauthorized use of LCT’s certifications, trademarks, or authentication systems;

      • interference with LCT’s business or contractual relationships;

      • unauthorized access to or circumvention of LCT’s verification systems; and

      • any other conduct that violates these Terms or applicable law.

Nothing in these Terms limits LCT from pursuing any civil, equitable, contractual, statutory, or other remedy available under applicable law.

21. Material Condition of Official-Document Services

The client acknowledges that LCT’s document-security, authentication, institutional-verification, anti-fraud, and authorized-use requirements are material conditions upon which LCT agrees to provide Official Translation services.

By ordering, accepting, possessing, submitting, or requesting validation of an Official Document, the client agrees to comply with these requirements and acknowledges that unauthorized use, alteration, transfer, submission, or attempted circumvention may result in the document being treated as compromised and may subject the responsible party to the remedies described in these Terms and otherwise available under applicable law.

V – Extra Official Copies

1. 1. If the Client would like to order extra Official copies, the request must be submitted in writing via the official link, detailing the reference number, the number of copies being requested, and the name, institution, address, contact number, and email of each recipient(s).
   2. Delivery by email will be executed no later than 5 business days later by 6pm PT, calculated from the first business date after all required information and payment are received prior to 1:00pm PT.
   3. Each extra official, secure digital copy emailed directly costs $50 per email.
   4. The Client has the option to request RUSH service at an additional cost of $100, where delivery by email will be executed no later than then next business day by 6pm PT, calculated from the first business date after all required information and payment are received prior to 1:00pm PT.
   5. Payment is to be made by invoice.
   6. The invoice will be issued with in 1 business day after all required information for the recipient(s) is received.
   7. Copies of official translations are provided in whole.
   8. We do not provide additional copies of unofficial translations.
   9. We do not alter nor remove our watermarks for any reason.

VI – Corrections, Edits, and Delivery Confirmation

1. 1. Client may request corrections/edits for grammatical/syntax/date errors, and proof of delivery of the translation.
   2. Clients will receive an email notification that confirms the official translation has been delivered and that same notification will include the unofficial copy for the Client.
      1. Requests for proof of delivery must be requested in writing to Language Clarity Translations, via email, within sixty (60) calendar days of the quoted delivery date. Requests are to be emailed to info@languageclarity.org and must include the reference number.
   3. Requests for corrections/edits must be detailed, noting what is incorrect and how the client believes it should be corrected, and requested in writing to Language Clarity Translations, via email, within two (2) business days of the delivery date to the client. Requests are to be emailed to info@languageclarity.org and must include the reference number.
      1. The final decision regarding corrections/edits lies with the translator/linguist.  There is no guarantee that any correction/edit will be made as requested by the client.
      2. Requests for corrections/edits are honored free of charge if received within two (2) business days from the date of delivery to the client.  Any requests for corrections/edits received three (3) business days or after from delivery to client will result in a minimum $100.00 processing fee.  The client will receive an invoice and work will begin the next business day after when the Client’s payment has been received prior to 1:00pm PT
      3. Requests for corrections/edits are normally processed within 5 business days; if your correction/edit will take longer you will be notified prior to invoicing.
      4. The client will be notified in writing of the final decision regarding their change requests, and the corrected official translation will be sent via email to the original recipient and a corrected unofficial copy to the client.
      5. If a client wants to review the corrections prior to issue of the corrected official translation they must inform us in writing in their initial request.
      6. Requests for corrections/edits do not change the original terms of the agreement.  The client is in no way allowed to substitute/change the institution who was originally designated to received the official translation and that is also to receive the corrected/revised official translation.

VII – Fraud, Chargebacks, Failed Payments, Misrepresentation

1. 1. Language Clarity Translations is not liable for any claims made, or losses experienced by the client due to the client’s direct action, payment failure, willful misrepresentation, or lack of character.  Any remediation for the client’s benefit is at the sole discretion of Language Clarity Translations.
   2. Client attests that they are authorized to use the payment instrument with which payment is made to Language Clarity Translations.  If Client is not authorized to use the payment instrument, then they accept they are committing financial fraud and are responsible to reimburse Language Clarity Translation for the cost of the original transaction in addition to all losses incurred by Language Clarity Translations in relation to their translation. This includes the full cost of recovery fees, but no less than $1000 if a small claims case must be filed, whichever is greater and at the discretion of Language Clarity Translations.
   3. If at any time a chargeback claim for any monies paid to Language Clarity Translations is submitted, for any reason, then without exception:
      1. The client accepts that they are in violation of our no refund policy,
      2. No future requests for any services will be processed,
      3. The client forfeits any and all fees paid to Language Clarity Translations,
      4. The parties designated to received the official translation will be informed that the translation is null and void due to attempted financial fraud.
   4. Chargeback Recourse – Once Language Clarity Translations receives notice that a chargeback attempt has been made, then:
      1. The client will receive a demand via email to withdraw and remedy that chargeback attempt.
      2. The client will be given one (1) business day from the date of the email to confirm that they have withdrawn the chargeback and remedied the situation.  A reply via email and proof of said remedy is required.
      3. If the chargeback was made in error, the client agrees to submit full payment, plus a $50.00 non-refundable processing fee, in the form of a US Postal Service money order within 2 business days to:
              Language Clarity Translations
              723 W. University Ave, #110-151
              Georgetown, TX 78626
         Please include our reference number on the note section of the money order.
         1. Once payment is received from the client, the translation will be redelivered to the intended recipient with a current dated certification.
         2. Once the chargeback is resolved in our favor, we will refund the payment amount to the client (less the $50.00 processing fee).
      4. The client also has the option to wait until the chargeback is resolved via standard channels with the credit processors.  This is a process that may take 8-12 weeks and the translation remains null and void until the matter is resolved in our favor.  
      5. If the client refuses to comply with the demand for payment and the chargeback is resolved in our favor, then:
         1. The translation remains valid.
         2. A $100.00 chargeback processing fee is due and payable immediately upon resolution of the case in our favor and prior to any future extra official requests being processed.  The client will be invoiced for this fee and has five (5) business days to execute payment. 
         3. Refusal of payment of the $100.00 chargeback processing fee forfeits any future service requests.
      6. Should the chargeback not be resolved in our favor, then:
         1. The translation is null and void.
         2. All interested parties will be informed to cease and desist use of the translation and that any work based on use of that translation is invalid.
         3. The client agrees to participate in legal proceedings initiated by Language Clarity Translations or it’s representatives (See Section VII).
   5. Duplicate Payments
      1. If a client duplicates a payment, then they are entitled to a full refund of the duplicate payment, less any fees incurred for the refund.
      2. The client must request the refund in writing within 30days of the duplicate payment being processed.
      3. Should the client choose to file a chargeback instead of requesting a refund, the client will be responsible for covering any chargeback and administrative fees incurred by Language Clarity Translations for an amount no less than $50.00. These monies are due and payable on demand and prior to the release of any translations being processed.
      4. No further services will be executed for the client until all outstanding amounts are satisfied.
   6. Payments which fail, or are denied by your banking or credit institution, on translations already completed:
      1. Are due and payable immediately upon notification.
      2. Client is allowed two (2) business days to make payment.
      3. If Client fails to make payment, they will be assessed a minimum processing fee of $50.00 and/or the full cost of recovery fees, but no less than $1000 if a small claims case must be filed, whichever is greater and at the discretion of Language Clarity Translations.
      4. The recipient institution for the official translation will be notified of withdrawal of the translation and to cancel and delete the translation. Payment must be made and processed in full and a current dated translation and certification will be delivered via email no later than 6pm PT on the day after ten (10) business days have passed, after the date the new payment is received prior to 1pm PT to allow time for processing and funding.  
      5. Failing to make payment will result in further action taken by Language Clarity Translations to recuperate all original costs, plus all additional costs incurred in attempting to collect the debt.  This includes the full cost of recovery fees, but no less than $1000 if a small claims case must be filed, whichever is greater and at the discretion of Language Clarity Translations.
      6. Client agrees that they are liable for the full costs of the original invoice plus any all costs incurred by Language Clarity Translations thereafter in the course of attempting to collect the debt incurred by the client on an already completed translation (See Section VII).
   7. If a client attempts to secure the official translation for themselves by providing an email via which the official translation will be made available to the client, the translation is null and void, a correction is not owed, no future requests for extra official copies will be processed, and the client forfeits all fees paid to Language Clarity Translations.

VIII – Fee Recovery Recourse Processes

1. 1. Should legal action be required against the client to recuperate any fees and/or costs, then:
      • The client agrees to participate in legal proceedings initiated by Language Clarity Translations or it’s representatives.
      • The client agrees that any and all legal matters will be filed and resolved only in the courts located within Williamson County, Texas.
      • Client agrees they are liable for the full costs of the original invoice plus any and all costs incurred by Language Clarity Translations thereafter in the course of attempting to collect the debt incurred by the client on an already completed translation. This includes the full cost of processing, banking, and recovery fees, but no less than $5000 if a small claims case must be filed.
      • The client agrees that the client will be responsible for, and pay within five (5) business days of judgement, all monies originally due Language Clarity Translations, plus all monies required to file and resolve any and all legal matters, including but not limited to attorney’s fees, legal filing fees, credit card processing fees, compensatory damages, punitive damages, etc.

IX – Requests for Additional Documentation

1. 1. Should a clearer copy, or an original, of the document being translated be required/requested, then the service term is halted until the required documentation is received.
   2. The Client has three (3) business days to provide requested documentation.
   3. Should the Client be unable/unwilling to provide the requested documentation within the three (3) business day deadline, the fee paid is forfeit and the file is closed as incomplete.
   4. Language Clarity Translations is NOT responsible for loss/damage of any documents while in transit to/from our offices, nor for any document(s) sent to Language Clarity Translations by the client and/or their representatives which was not specifically requested by Language Clarity Translations to be submitted to us.
   5. Original documents received by Language Clarity Translations become the property of Language Clarity Translations and will not be returned to the client/sender, nor forwarded to any third party.
   6. If the client would like their original documents returned at their cost, they must communicate that in writing and may request an invoice to cover the costs of mailing fees (TBD) plus processing ($300).  The total amount for that invoice will be calculated after the documents are received.  Return mailing of original documents will occur after delivery of the official translation and no more than 5 business days after payment of the invoice, calculated from the first business date after the invoice is paid prior to 1pm, PT.

X – File Validity

1. 1. Your file will remain active and valid for two (2) years from the original date of delivery of your translation.
   2. During this time you may order extra official copies at the rate listed on the Extra Official Request form.
   3. You have the option to choose Permanent Active Status at a cost of $200 and your file will never expire.
   4. If your file has expired, and if it has not yet been purged; or if it is active and not yet expired:
      1. You may request Active Status Extension for an additional two (2) years for a fee of $100.  You may do this every two years for as long as you wish.  The file will remain active for two years from the date that you paid the activation invoice.
      2. You also have the option to choose Permanent Active Status at a cost of $200 and your file will never expire.
   5. To request an Active Status Extension, simply email Info@LanguageClarity.org with your request and reference number.  You will receive an invoice for your request and the extension will take effect once the invoice is paid.

XI – Delivery Exceptions

1. 1. Exceptions to electronic delivery are solely at the discretion of LCT. If an exception is granted:
   2. Costs for delivery exceptions are in addition to the cost of the translation.
   3. Client will bear all processing ($300) plus mailing costs.  Mailing costs will be determined on a case by case basis. Delivery is defined as the package being posted via USPS Priority Mail no later than the 7th business day after the invoice is paid prior to 1pm PT on a valid business day.
   4. Rush service is available at a cost of $300 in addition to processing ($300) plus mailing costs.  Mailing costs will be determined on a case by case basis. Delivery is defined as the package being posted via USPS Overnight Mail no later than the 4th business day after the invoice is paid prior to 1pm PT on a valid business day.
   5. To request a delivery exception, you will need to complete the Quote Application, follow up with an email stating that you are requesting a Delivery Exception, and provide the delivery information as follows:
      • Name of Institution
      • Name and title of recipient
      • Address
      • Telephone number
      • Website

XII – Miscellaneous

1. 1. Language Clarity Translations is a Corporate Member of The American Translators Association (M-101761).
   2. All translators/agencies working through Language Clarity Translations are independent businesses who set their own terms and conditions, hours of service, and location of business, if any.
   3. Language Clarity Translations does not require that translators/agencies keep specific hours, nor a place of business.
   4. Any information regarding translators/agencies working via Language Clarity Translations is considered proprietary information and will not be released to anyone outside of Language Clarity Translations.
   5. Language Clarity Translations is not obligated to comply with demands made by any external institution at any time.
   6. Language Clarity Translations is not responsible for a Client’s willful refusal to access their unofficial copy of the translation.
   7. Language Clarity Translations is not responsible for a recipient institution’s willful refusal to access the official translation.
   8. Language Clarity Translations is not responsible or liable for delays, fees, costs, or damages incurred by the client due to the receiving institution’s willful refusal in not accessing the official translation.
   9. Language Clarity Translations obligation to the contract is complete once we have confirmation that the official translation has been delivered by LCT.
   10. Client agrees that any disputes arising under this contract shall be filed and settled in Williamson County, Texas, and that the Client will assume responsibility for all legal fees and court costs incurred by Language Clarity Translations in any proceedings (see Section VII).

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